Prime Mystery Shopping had its genesis in Automotive Mystery Shopping and has now also applied its specialist expertise to Real Estate Mystery Shopping. In Automotive our clients are major manufacturers and dealers. In Real Estate we have been engaged by prestige companies to attend and review “Open for Inspections”.

We have a broad range of trained, experienced shoppers in Australia and New Zealand. They can be segmented via location, age, gender and education.

We tailor surveys to client needs using state of the art software. We can produce online reports by individual locations, regions, state and national levels. We can measure trends and improvements over time.

Prime Auto is the flagship Automotive Mystery Shopping company in Australia, specialising in automotive sales and after sales since 2003.

Happy clients include automotive manufacturers and importers, dealer groups and individual dealers.

We specialise in:

• Dealer Sales Mystery Shops using visits, phone shops, internet and email shops
• Dealer Service Departments mystery shops where we can take an actual vehicle in for a service plus phone service booking, internet and email shops
• Dealer Parts Department mystery shops using visits, phone shops, internet and email shops
• Competitor Shops in Sales and Service
• Parts Competitor Price mystery shops

Prime Open specialises in supplying customer service improvement solutions to Real Estate Agents.

Our team understands the industry, taking the time to build relationships, engage and ultimately drive positive commercial results.

We specialise in:

• Real Estate surveys where our shoppers attend Open for Inspections (Sales and Rental)
• Phone and email surveys
• As an independent 3rd Party capturing quoted prices to verify compliance with required practices